Shipping & Delivery

At IZUMIPEN, we carefully inspect and securely pack every order before shipment to ensure your writing instruments arrive safely.

Order Processing

Orders are typically processed within 2–5 business days after payment is confirmed.

For pre-order, made-to-order, or special-order items, the estimated shipping schedule will be stated on the product page or communicated separately.

Please note that processing may take slightly longer during holidays, new product releases, or periods of high order volume.

International Shipping

We ship internationally from Japan.

Available shipping methods may include EMS and other international courier services, depending on the destination, product type, and shipping conditions.

Shipping fees are calculated based on the destination, package size, weight, and selected shipping method.

Tracking

Once your order has been shipped, tracking information will be provided when available.

Please allow some time for tracking information to become active after the shipment has been accepted by the carrier.

Delivery Times

Estimated delivery times vary depending on the destination and shipping method.

International shipments may experience delays due to customs inspections, local postal services, weather conditions, holidays, or other circumstances beyond our control.

Customs Duties & Taxes

International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country or region.

These charges are the responsibility of the recipient and are not included in the product price or shipping fee unless otherwise stated.

IZUMIPEN is unable to guarantee the amount of customs duties or taxes that may be charged.

Shipping Address

Please make sure your shipping address and contact information are complete and accurate before placing your order.

If you notice an error after placing an order, please contact us as soon as possible. Once an order has been shipped, we may not be able to change the delivery address.

Lost or Damaged Packages

If your package appears to be lost or arrives with visible shipping damage, please contact us promptly with your order information and photographs of the package where applicable.

We will assist you in communicating with the shipping carrier and determining the appropriate next steps. 

Customs Duties & Import Taxes

All international orders are shipped on a DDU (Delivered Duty Unpaid) basis. Product prices and shipping fees do not include any import duties, customs fees, or local taxes. Upon arrival in the destination country, any applicable duties, taxes, and customs clearance charges are the sole responsibility of the recipient. The amount varies by country and region — please consult your local customs office prior to placing an order.