Returns & Exchanges
We want every IZUMIPEN customer to be satisfied with their purchase. As many of our products are limited-edition, small-production, handcrafted, or collectible items, please review the following policy carefully before placing your order.
Returns
For eligible items, return requests must be submitted within 7 days of delivery.
To be eligible for a return, the item must remain unused, uninked, and in its original condition, with all original packaging, accessories, documentation, certificates, and included materials.
Please contact us and receive approval before returning any item.
Returns sent without prior authorization may not be accepted.
Non-Returnable Items
The following items are generally not eligible for return or exchange:
- Fountain pens that have been inked, dip-tested with ink, or used
- Items clearly marked as final sale
- Personalized, engraved, customized, or made-to-order products
- Special-order items sourced specifically at the customer's request
- Items returned without their original packaging, accessories, documentation, or certificates
- Items damaged due to improper use, handling, or storage by the customer
- Gift cards and other non-physical products
Any exceptions will be considered individually at our discretion.
Limited-Edition & Handcrafted Products
Some products sold by IZUMIPEN are limited editions or handcrafted using techniques and materials such as maki-e, urushi, raden, wood, ebonite, and other artisanal or natural materials.
Due to the nature of these techniques and materials, slight variations in color, pattern, texture, transparency, or finish may occur between individual pieces.
Such natural variations are part of the unique character of handcrafted products and are not generally considered defects.
Damaged, Defective, or Incorrect Items
Please inspect your order promptly upon delivery.
If you receive an incorrect item, or if you believe your item has arrived damaged or defective, please contact us within 7 days of delivery.
Please provide your order number, a description of the issue, and clear photographs or video where appropriate.
After reviewing the issue, we will provide an appropriate solution, which may include repair, replacement, refund, or another suitable resolution depending on the circumstances.
Exchanges
As many of our products are produced in limited quantities, we cannot guarantee that the same item will be available for exchange.
If an exchange is approved but the same item is no longer available, we will discuss an alternative solution with you.
Return Shipping
Unless the return is due to an error by IZUMIPEN or a confirmed product defect, return shipping costs are generally the responsibility of the customer.
For valuable items, we strongly recommend using a trackable and insured shipping service.
IZUMIPEN cannot be responsible for returned packages that are lost or damaged in transit.
Refunds
Once an approved return has been received and inspected, we will notify you of the result.
Approved refunds will be issued to the original payment method.
Unless otherwise required by applicable law, original shipping charges, customs duties, taxes, payment processing fees, and other costs that have already been incurred and are non-refundable may be excluded from the refund amount.
Please allow additional time for your bank, card issuer, or payment provider to process the refund.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Orders that have already been shipped cannot be cancelled.
Pre-order, customized, made-to-order, and special-order products may not be eligible for cancellation once the order has been confirmed or production or sourcing has begun.
If a specific product page contains additional cancellation terms, those terms will apply to that product.